PRIVACY POLICY

1. Data Controller

• Controller: Violeta Gladstone Pérez-Yarza
• Trade Name: Muxu by Violeta Gladstone
• Tax ID: 16074410D
• Address: Plaça Vall del Castell 11, local, 08720 Vilafranca del Penedès, Barcelona
• Email: hola@muxulab.com
• Phone: +34 618 127 300

2. Data We Process

• Full name.
• Postal address.
• Email address.
• Phone number.
• Billing information.
• Purchase data.
• Information included in forms or emails.
• Website browsing and usage data, according to the Cookie Policy.

3. Purposes

• Manage orders, payments, shipments, returns, and incidents.
• Respond to inquiries and requests.
• Manage bookings, workshops, or services.
• Issue invoices and comply with tax and accounting obligations.
• Send commercial communications, where there is a legal basis.
• Prevent fraud and enhance site security.

4. Legal Basis

The legal bases for processing may be the performance of a contract or pre-contractual measures, compliance with legal obligations, the consent of the data subject, and legitimate interest, where applicable.

5. Retention

Data will be retained for the time necessary to fulfill the purpose for which it was collected and, subsequently, for the applicable legal periods.

6. Recipients

Data may be communicated to or accessed by third parties when necessary for the provision of the service, for example: hosting provider, e-commerce platform, accounting firm, email provider, payment gateway, carriers, and analytics or marketing tools, as applicable.

7. International Transfers

If providers located outside the European Economic Area are used, such transfers will only be made with the appropriate safeguards required under data protection regulations.

8. Rights

The data subject can exercise their rights of access, rectification, erasure, objection, restriction, portability, and withdrawal of consent by sending a request to hola@muxulab.com. If you believe your rights have not been properly addressed, you may file a complaint with the competent supervisory authority.

9. Minors

This website is not specifically directed at minors. Muxu by Violeta Gladstone does not knowingly collect data from minors without the proper legal basis.

10. Security

Reasonable technical and organizational measures are adopted to protect personal data against unauthorized access, loss, destruction, or alteration.

11. Changes

Muxu by Violeta Gladstone may update this Privacy Policy to adapt it to legal or functional changes.